PROUDLY SERVING MD, DC, and Northern VA 410 451 6199

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Hours are Monday - Friday 8:00am - 4:30pm 

We are seeking a detailed oriented and organized individual to work in direct contact with The Service Coordinator and customers to assist in the overall operation of the schedule.

This is a front facing position that will require a lot of customer interaction via phone and email.

  • Respond to customer requests via phone, email, and chat.
  • Take direction from the service team to assist in various tasks for customer satisfaction
  • Assist with appointment scheduling using Microsoft Office tools and  scheduling software.
  • Enter accurate data into company database, maintaining organized records of client interactions and appointments.
  • Gather information from field technicians and accurately log job information, notes, parts needed, and details on work completed.
  • Assist with outbound calling to follow up with clients or confirm appointments, utilizing strong phone communication skills.

Qualifications

  • Experience in customer support and familiarity with customer service problem-solving is desirable.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and technical tools related to scheduling and data entry.
  • Excellent written and verbal communication skills with a professional phone manner.
  • Experience in outbound calling, customer service, and client communication
  • The ability to adapt quickly to changes throughout the day to accomodate emergency and high pressure situations

This role is perfect for motivated individuals eager to learn and start a career with our company.

Hourly Pay Starting at $22 (negotiable with experience)

We Offer:

Paid Holidays

Paid Vacation

Health, Dental, and Vision Insurance

401k Company Contributions and Profit Sharing 

Apply Now

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