Hours are Monday - Friday 8:00am - 4:30pm 

We are seeking a detailed oriented and organized individual to work in direct contact with The Service Coordinator and customers to assist in the overall operation of the schedule.

This is a front facing position that will require a lot of customer interaction via phone and email.

• Respond to customer requests via phone, email, and chat.
• Take direction from the service team to assist in various tasks for customer satisfaction
• Assist with appointment scheduling using Microsoft Office tools and  scheduling software.
• Enter accurate data into company database, maintaining organized records of client interactions and appointments.
• Gather information from field technicians and accurately log job information, notes, parts needed, and details on work completed.
• Assist with outbound calling to follow up with clients or confirm appointments, utilizing strong phone communication skills.

Qualifications

• Experience in customer support and familiarity with customer service problem-solving is desirable.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and technical tools related to scheduling and data entry.
• Excellent written and verbal communication skills with a professional phone manner.
• Experience in outbound calling, customer service, and client communication
• The ability to adapt quickly to changes throughout the day to accomodate emergency and high pressure situations

This role is perfect for motivated individuals eager to learn and start a career with our company.

Hourly Pay Starting at $22 (negotiable with experience)

We Offer:

Paid Holidays

Paid Vacation

Health, Dental, and Vision Insurance

401k Company Contributions and Profit Sharing